D4.2 Monitoring requirements and procedures for service level agreement compliance

D4.2 is the second deliverable produced from the Quality Assurance work package of PII.
This deliverable comprises the functional specification of Panlab’s quality assurance framework and is part II in a series of three documents produced by WP4 specifying metrics and processes for quality assurance in the PII framework.
This document defines architectural extensions for technical contract assurance and covers metrics for resource assessment, ITIL based processes for IT management in Panlab, security policies for testbed providers and quality management for business development for the Panlab federation.